Case Studies

Case Studies

Case Studies 2

Case Studies

React Success Stories

At React, we have a real passion for our work, and we like nothing more than discovering that our clients appreciate us, and have found our insight to have provided tangible benefits to their business. We are delighted to share a few examples.

Mystery Shopping for Profit at Polarn O. Pyret

Mystery shoppers can directly contribute to better customer service levels resulting in increased sales, says Polarn O. Pyret. The... Read More
Mystery Shopping for Profit at Polarn O. Pyret
15th Nov 2016

Mystery Shoppers go Undercover at Heathrow Airport

Caterer Eurest Aviation is using ‘mystery shopping’ to monitor and drive service standards within the 22 catering concessions... Read More
Mystery Shoppers go Undercover at Heathrow Airport
Case Studies 11th May 2016

Mystery Diners support Morrisons Supermarket Café Experience

Morrisons supermarkets have commissioned React CX for a series of independent reviews to assess its 399 in-store cafés, to... Read More
Mystery Diners support Morrisons Supermarket Café...
Case Studies 25th Apr 2016

Surveys give Cineworld Cinemas the Big Picture on Customer Service

‘Mystery shopping’ and on-line surveys for mobile devices – which generate over 400 responses from customers daily... Read More
Surveys give Cineworld Cinemas the Big Picture on...
Case Studies 25th Apr 2016

The Children’s Society boosts Gift Aid funding with Mystery Shopping

The Children’s Society has improved compliance with the Gift Aid scheme by its 97 stores to further increase its £8 million... Read More
The Children’s Society boosts Gift Aid funding with...
Case Studies 25th Apr 2016

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