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Video / Audio

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Video / Audio

Video / Audio Mystery Shopping is becoming more popular in some sectors, especially where the objective is to demonstrate due diligence and/or compliance towards a set of industry codes or ethics. The financial services, telecoms and automotive sectors in particular utilise video or audio mystery shopping for this purpose.

What's the value?

At React, our specialist team of Video / Audio Mystery Shoppers work with our central team to provide high quality footage which can be used to clearly demonstrate where improvements can be made, and where best practice can be shared.

We are able to offer scored questionnaires as well as stand-alone video or audio footage, in order to help you league table performance across your estate as well as focus on the qualitative aspect of the customer experience.

As with all our programmes, results will be made available to you through our industry-leading online portal, which will be customised to meet your exact requirements.

Our Mystery Shopping Services

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